Hello vip believes that fun comes with responsibility. Gaming should never become a burden — that's why we address every aspect of responsible gaming.
How we keep your gaming experience safe
On hello vip, you can set your own daily, weekly, or monthly deposit limits. This keeps you within your budget and ensures gaming stays enjoyable.
Decide how long you want to play before you start. hello vip's session timer will alert you after a set period so you don't spend more time than intended.
Keeping a clear head matters. hello vip lets you temporarily suspend your account for anywhere between 24 hours and 30 days, whenever you need it.
If you feel you need an extended break from gaming, use the self-exclusion option. hello vip respects that decision and will block access for the duration you select.
You can opt out of promotional emails or notifications at any time. hello vip helps you stay away from unwanted temptations.
There's no shame in talking about gaming addiction. hello vip's support team will listen to you in complete confidence and provide the help you need.
Responsible Gaming means enjoying gaming in a way that doesn't negatively impact other areas of your life. At hello vip, we believe gaming should be a source of entertainment — not financial stress or mental hardship.
Online gaming is growing fast in Bangladesh, and millions of hello vip users enjoy our platform every day. But like any form of entertainment, it's important to play responsibly. Uncontrolled gaming can strain relationships, cause financial problems, and lead to stress.
Hello vip is more than just a gaming platform — we're committed to your long-term well-being and happiness. That's why we actively work on every aspect of responsible gaming and strive to keep you informed.
hello vip's Commitment: We will never take any action that harms our users. Your safety is our top priority.
Responsible gaming doesn't mean you have to stop playing. It means getting the most enjoyment while staying within the right limits. When you know your budget, track your time, and avoid impulsive decisions — that's what it truly means to be a responsible player.
Hello vip is continuously working to build a culture of responsible gaming. Our platform offers a range of tools and features to help you maintain healthy gaming habits.
We don't always notice when gaming starts to become a problem. hello vip wants you to stay aware at all times. If you notice any of the following signs, it's time to take action.
Warning Signs: If you notice any of these signs in yourself or someone you know, seek help right away.
Experiencing these signs doesn't make you a bad person — it's a problem, and problems have solutions. hello vip is always here for you.
Ask yourself the following questions. If most of your answers are "yes," please reach out to the hello vip support team.
Are you spending more on gaming than your planned budget?
Do you feel uncomfortable or angry when you try to stop gaming?
Have your family or friends expressed concern about your gaming?
Do you find yourself playing again to try to win back money you've lost?
Are thoughts about gaming stopping you from focusing on work or studies?
Are you borrowing money or hiding your gaming activity from others?
These questions are not a substitute for professional diagnosis, but they are a useful first step toward awareness. If in doubt, contact our support team.
Hello vip gives you a set of effective tools to help you stay in control of your gaming. All tools are completely free and available to use at any time.
Set daily, weekly, or monthly deposit caps. Lowering a limit takes effect immediately; increasing one requires a 24-hour waiting period.
Set a maximum loss amount for a given period in advance. Once you hit that limit, your session will automatically stop.
Set a maximum duration for each gaming session. You'll receive an alert when time is up, and the session will end automatically.
Temporarily deactivate your account for 1 day to 6 weeks. You will not be able to log in during this period.
For a long-term break, you can close your account for anywhere between 6 months and 5 years.
Use the opt-out feature to stop receiving promotional offers or bonus notifications whenever you choose.
Self-exclusion allows you to voluntarily block your own access to hello vip for a set period of time. Once active, you will not be able to log in or receive any promotional communications.
Log in to hello vip and go to your account settings.
Go to settings and click on the "Responsible Gaming" option.
Select the Self-Exclusion option and choose a duration (6 months / 1 year / 5 years).
Agree to the confirmation prompt. The change will take effect immediately.
If you can't find the option in settings, email [email protected]. The support team will take action within 24 hours.
Important: Do not attempt to open a new account during your self-exclusion period. hello vip will detect this and close the new account.
Hello vip strictly operates for users aged 18 and above. Protecting minors from gaming is our social responsibility.
Advice for parents: Have an open conversation with your child about the risks of online gaming. Awareness is the best protection.
Here are answers to the most frequently asked questions about responsible gaming.
Build healthy gaming habits and get the most out of every session — within your limits. Join hello vip today.